Excellent video interview with Brian Solis and Frank Eliason on customer service. Key point here is that consumers are forcing organizations to think twice about their traditional business models and are forcing them to evolve from a brand that merely engages in social media to a social business. There is a huge difference.
Consumers are shaping Social Business
Filed Under: Social Business
About Michael Brito
Michael Brito has been making things happen online since 1996 with a legit hustle. He gets mad when the 49ers lose, really mad. Feel free to follow him on Twitter.