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Manufacturing communities doesn’t work, sorry.

Geez, it’s been a while and I have been working on this post for months. I was originally gong to title this “the Facebook Fan Fallacy” but the wizards over in Palo Alto changed it up on me so this will have to do.  And, since my schedule has been crazy busy these days, I have decided to make my posts a lot shorter and more direct. Hopefully you will still find value.

My point with this post is to blatantly say that buying fans/followers is not a very effective strategy. I have been bought before by a few brands but a quick glance at the list reminds me that I have NEVER gone back to any of these pages, ever!

I do understand the need to spend money in Facebook or wherever to drive people to a particular domain. How else will the masses even know you exist?  The problem arises when brands make this the core focus of their outreach strategy.

Organic growth via real time engagement is what works. Having dedicated employees managing Facebook “like white on rice” is where the true value is.  Statistics show by multiple data sources that consumers want to engage with brands; AND according to the Edelman Trust Barometer, consumers TRUST employees of a company. Truth is, people relate to other people, not logos or corporate entities.  It’s the core of our DNA.

There will always be a place to buy media and develop applications in Facebook; but unless you have a team of people ready to engage “real time” with the community, it’s a complete waste of time. Unless of course, fan numbers is your only metric.

Quick Tip:

  •  If you really want to grow  your fan base on Facebook, consider integrating the “like box” or any of the other social plugins on all of your pages of the .com site.
  • Do I really have to say that having “compelling content” on the page is a must. Consider content that isn’t readily available anywhere else.
  • Integrate your Facebook URL with any paid media in market


About the author

Michael Brito

Michael Brito is a Senior Vice President of Social Business Planning at Edelman Digital. He helps his clients transform their organizations to be more open, collaborative and socially proficient; with the end result of creating shared value with employees, partners and customers. Prior to Edelman, Michael worked for Intel and Hewlett Packard in various social media marketing roles. Opinions posted here are his own. Feel free to follow him on Twitter, subscribe to this blog or read some more of his content on Social Business News.

  • http://twitter.com/Marc_Meyer Marc Meyer

    Michael, Often overlooked but I liken it to PPC, when the money goes away, generally the traffic goes with it. Organically developed communities are just that-organic in nature, meaning that the reason someone stays are generally the same principles on how something is “grown” in a garden. Nurtured, given attention, given a chance to grow, fed, watered and weeded…same applies to social communities…I like the brevity but bigger point of your posts, keep it up..

  • http://twitter.com/FocusSearchMelb Focus Search

    Very true!, it's almost as if the employee or person representing the company needs to be made transparent as well, give them a personality. Organic growth through actively engaging with your social audience is very similar to content creation in a blog, you ain't going nowhere without the meat!

  • http://twitter.com/Ryan_Burdick Ryan Burdick

    Missed your posts, Michael. I really like how focused this one is & the shorter length as well.

  • http://twitter.com/Dieds Tom Diederich

    Great advice, Michael. My company just launched our online community a few days ago and like you, I know there are no shortcuts to success. Just good “old-fashioned” community management. :-)

    The reason most communities fail within the first year is due to:

    1) Not enough promotion
    2) Board structure (of the discussion forums) — usually far too many categories/boards
    3) No “superuser” nurturing or management.

  • http://twitter.com/DesignSerious Design Serious

    I agree completely. It's not about quantity (of users) it's about quality (of the interactions).