Real Time Search: good or bad for your brand?

Earlier this week, I wrote a guest post on the Social Media Examiner about real time search and it’s affect on businesses. Now that Google and other search engines are displaying real time feeds from Twitter and Facebook in the search results, brands need to understand the implications. I would suggest reading the full article; but here is a quick synopsis.

Here is real time search can drive business results:

  • Increased reach of your messages
  • Growth in social equity
  • Potential customer acquisition

.. and here are some challenges that brands will now have to come to terms with:

  • Marketers need to be empowered and willing to participate on the social web
  • Technology today is still not fast enough to monitor live conversations. Real-time search requires “real-time” monitoring which translates to “boots on the ground” brand participation. If a brand is highly engaged and savvy with Twitter, it will be ready to respond when issues arise on the fly
  • Brands must be more strategic when posting updates on facebook and consider what keywords to use

The article is timely, since I wrote about how brands should be living in the conversational stream earlier this week.

Author: Michael Brito
Michael Brito is a Vice President of Social Media at Edelman Digital. All thoughts and opinions on this blog are his own and do not necessarily reflect those of his employer or clients; neither past or present. Feel free to follow him on Twitter or subscribe to this blog.
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  • bsoler: I loved this post, Michael. I often times times feel like companies pay more attention to...
  • gry: this post is greate.thanks.
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  • Web Development: This is a great example of how a company can use social media effectively. Well done to the folks at...
  • SamanthaCherley: Companies can't work with communities because they now rely on the virtual environment where...

 

 

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