Retail Brands should be monitoring Foursquare; rewarding customers

I am sure someone else has already thought of this but the idea came to me after I ousted @Mediaphyter from her mayorship of 24 Hour Fitness on Arques in Sunnyvale. It would have been awesome to walk through the doors prepping for my work out and see something like this staring at me on the wall:

foursquare1

The fact is that Foursquare is already working with some local businesses in rewarding customers based on the data behind foursquare usage. See the following screen shot showing a bar in NYC rewarding the mayor with free drinks.

foursquare

What a great opportunity for retail brands to reward customers and build loyalty programs. A recent study by Cone found that 58% of consumers who already engage with brands on the social web would be more willing to engage if incentivized with free products, coupons or discounts. I am surprised that more companies haven’t figured this out yet. A few places I frequent is Red Robin in Rivermark, multiple Starbucks in the valley, the Prolific Oven, Safeway to name a few. I would love to get discounted BBQ wings, a latte or two, soup & salad from Prolific and 10% off my next purchase from the grocery story.  And yes, I would tell others about it too.

Foursquare is growing. Check out their unique visitors as reported by Compete; and I think this just counts web traffic and not visits from mobile devices.

And as Scobleizer said a few months ago, Foursquare will be on Oprah in less than 40o days; and then the floodgates will open.

Author: Michael Brito
Michael Brito is a Vice President of Social Media at Edelman Digital. All thoughts and opinions on this blog are his own and do not necessarily reflect those of his employer or clients; neither past or present. Feel free to follow him on Twitter or subscribe to this blog.
  • cydonia16
    This is some very clever merging of social networking and a reward scheme similar to an easy saver program. I expect it will be very successful, I am wondering though if it can maintain enough rewards to keep people invested in the long term.
  • ethos2001
    This sounds great I can't wait to give it a go. I recently signed up to a blair rewards program and have been really surprised with how good it is. Reward schemes are definitely the way to make happy and loyal customers! :)
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  • bsoler: I loved this post, Michael. I often times times feel like companies pay more attention to...
  • gry: this post is greate.thanks.
  • Gerald Cotley: SMO is the methodization of social media activity with the intent of attracting unique visitors to...
  • Web Development: This is a great example of how a company can use social media effectively. Well done to the folks at...
  • SamanthaCherley: Companies can't work with communities because they now rely on the virtual environment where...

 

 

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