Retail Brands should be monitoring Foursquare; rewarding customers

I am sure someone else has already thought of this but the idea came to me after I ousted @Mediaphyter from her mayorship of 24 Hour Fitness on Arques in Sunnyvale. It would have been awesome to walk through the doors prepping for my work out and see something like this staring at me on the wall:

foursquare1

The fact is that Foursquare is already working with some local businesses in rewarding customers based on the data behind foursquare usage. See the following screen shot showing a bar in NYC rewarding the mayor with free drinks.

foursquare

What a great opportunity for retail brands to reward customers and build loyalty programs. A recent study by Cone found that 58% of consumers who already engage with brands on the social web would be more willing to engage if incentivized with free products, coupons or discounts. I am surprised that more companies haven’t figured this out yet. A few places I frequent is Red Robin in Rivermark, multiple Starbucks in the valley, the Prolific Oven, Safeway to name a few. I would love to get discounted BBQ wings, a latte or two, soup & salad from Prolific and 10% off my next purchase from the grocery story.  And yes, I would tell others about it too.

Foursquare is growing. Check out their unique visitors as reported by Compete; and I think this just counts web traffic and not visits from mobile devices.

And as Scobleizer said a few months ago, Foursquare will be on Oprah in less than 40o days; and then the floodgates will open.

Author: Michael Brito
Michael Brito is a Vice President of Social Media at Edelman Digital. All thoughts and opinions on this blog are his own and do not necessarily reflect those of his employer or clients; neither past or present. Feel free to follow him on Twitter or subscribe to this blog.
  • franckrasmussen
    Thank you very much for the inspiration and ideas :-)
  • The offers nearby works great... and being the mayor of some nice places means some nice rewards usually ;-)
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  • jayneboachie: Great post especially for those of us new in the industry. http://jayneboachie.blogspot
  • PR_issues: very useful information about measuring tools in PR. will try to keep them in my mind. thanks.I guess it...
  • Michael Brito: Thank you all for your insightful comments! : ) Have a great weekend.
  • dikshasethi: Social media is interesting. Has been a real revelation ever since i started with my postgraduation in...
  • richreader: Let's not be too sad.I'm thankful to the tweeters who have put a sharp magnifying lens on the key...

 

 

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