Best Buy: Crowdsourcing a social media job description

Yesterday, word came out that Best Buy was going to leverage the collective knowledge of the community to help write a job description for a Sr. Manager, Emerging Media Marketing.  Best Buy CMO Barry Judge is also asking those who want to contribute to post the job description on the Best Buy Ideas Exchange; where other community members can vote it up or down.

This has been an excellent exercise because I think they want to hire someone kinda like me; or at least someone with similar skill sets. Plus, my LinkedIn profile is a little slim so I will probably add many of the below elements to it later.

So here goes …

1. Responsibility section:

Be a leader; an evangelist of Best Buy brands, products, initiatives, services; both internally and externally. Inspire colleagues, direct reports and agency partners. Strategy is important. Execution is key.  Authenticity is imperative.

You will be responsible for:

  • Being human online (and offline)
  • Managing and integrating social content (Blogs, Twitter, Youtube)
  • Participating in conversations; even if they are critical or accusatory
  • Collaborating with internal stakeholders like legal, customer support, Geek Squad, product management and others
  • Working closely with other marketing organizations to ensure a tight integration with the social web activities/initiatives
  • Measuring the success of social media activities; and reporting the results to management

2. Basic Qualification section:

  • Knowledge and understanding of technology, new trends and the latest in social/mobile innovation
  • Has a bachelor’s degree in business or related field.
  • Excels at online research, possesses excellent writing skills and the ability to crank out editorial at a moment’s notice.
  • Has work experience in advertising, public relations, online marketing
  • Proficient with Microsoft Office products
  • Demonstrated creativity, engagement and collaboration within social media
  • Demonstrated the ability to integrate social media into broader marketing campaigns
  • Managing people and agencies is a must
  • The ability to identify threats and opportunities within the user generated content space and make quick decisions

3. Preferred Qualifications:

  • Very active within the social web and have significant equity in Twitter, Facebook, et al
  • Community & conversationally focused
  • Proven track record of listening & engaging with the online community and acting on their behalf
  • Understanding of search and it’s impact on social media content
  • Experience in integrating content into multiple social distribution channels
  • Understanding of the purchase funnel; metrics associated with each tier and relevant messages that resonate with the community
  • Strong understanding of tagging content both on and off domain
  • Proficient in using social listening tools like Radian6 or Nielsen Buzz Metrics
  • Experience in maintaining and executing an editorial calendar
Author: Michael Brito
Michael Brito is a Vice President of Social Media at Edelman Digital. All thoughts and opinions on this blog are his own and do not necessarily reflect those of his employer or clients; neither past or present. Feel free to follow him on Twitter or subscribe to this blog.
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