Comments on: I am now a believer in Twitter, I think

By: XS

XS — Mon, 23 Feb 2009 04:06:32 +0000

Geek Squad is not challenged when is comes to data recovery, when it comes to your data you want it to be handled carefully by highly trained data recovery specialists, obviously you cannot walk into any of the 1010 Best Buy locations each with multiple Geek Squad agents and get this, nothing against all of the Precinct Agents, but with such an important thing you want Agents who spend every day doing one thing, recovering data, when the drive gets sent to the Geek Squad City for Data Recovery, you do get this.

By: Greg Levine

Greg Levine — Fri, 18 Jul 2008 16:30:38 +0000

So for me the moral of the story is Best Buy is technically challenged when it comes to data recovery and the Bay Area Computer man is not. The Geek Squad CEO can console me and hold my hand, but if they can’t get my data back they fail.

By: Dwayne

Dwayne — Thu, 17 Apr 2008 15:45:10 +0000

Just started actually using twitter. Seemed like a waste of time when I first looked into it. Now, I’ve been seeing more and more comments like your’s that shows that they actually seem to be read.

I would imagine companies are using things like Google Alerts to tell them when people are blogging (tweeting) about them, and checking out what is being said.

By: Melanie Phung

Melanie Phung — Mon, 14 Apr 2008 14:43:54 +0000

I hear Comcast is doing the same thing (i.e., monitoring Twitter for CS-related issues). I wonder how long a strategy like that is sustainable. Once word gets out that all you have to do is complain online to get tier 1 service, everyone will start expecting responses that way. As a consumer, of course, I think this is fantastic.

I wonder what it is about Twitter that is making corporations more eager to join the conversation in a way they never were/still aren’t with blogs and consumer forums.

By: David Temple

David Temple — Fri, 11 Apr 2008 07:05:56 +0000

Wow sorry to hear about your corrupted files, reminds me to back up more often.

Now that’s reputation management. I like the part that Robert couldn’t get a different answer for you but it seems you were pleased he at least tried.

By: Social Marketing Journal

Social Marketing Journal — Thu, 10 Apr 2008 14:43:35 +0000

Wow! This is the second day in a row where I’ve heard of companies personally contacting customers via the complaints seen on Twitter… unreal.

By: Michael Brito

Michael Brito — Thu, 10 Apr 2008 06:35:50 +0000

Hi Kelly,

Nope. They can’t get the data, but I was sure impressed with their level of service.

By: Kelly Rusk

Kelly Rusk — Wed, 09 Apr 2008 23:16:35 +0000

That’s great news. I love to hear when companies are paying attention and reacting!

Good luck, I hope you are able to retrieve your data.

By: Sharon

Sharon — Wed, 09 Apr 2008 22:59:28 +0000

That’s awesome…they check themselves on Twitter – good for them!

I’m more of a believer now in big companies ‘getting it’ about social media as a whole.